What is the return policy?
We've got your back when it comes to returns, but there are a few deets you gotta know. You've got 14 days from receiving your order to request a return, and we're here to help make it happen. Just remember, we only do returns, so exchanges won't fly. Ready to kick off your return? Hit us up at firstname.lastname@example.org. Oh, and one thing to note – international orders (outside of the US) aren't eligible for returns or exchanges.
How long does shipping take?
Ratchet Decals ships straight outta Jurupa Valley, Cali within 2-3 business days. Depending on where you reside, delivery times can be different, ya feel me? If you're rocking the US address, USPS First-Class Mail takes 2-8 days, USPS Parcel Select takes 2-14 days, and USPS Priority Mail is speed demon with 1-4 days. But hey, sometimes things happen that ain't in our control, like delays caused by the courier, which can slow down those deliveries. Now, if you're repping outside the US, expect to be patient for around 2-6 weeks. But let's be honest, those delivery times might shake up based on the shipping method we use.
Do you ship worldwide?
Ratchet Decals is all about that worldwide swag. We ship to most countries, no doubt. Wanna know if we can hook you up? Just slide into our checkout, place that order, and see if your country is on the shipping list. Trust me, securing that worldwide drip has never been easier!
Can I cancel or modify my order?
Yo, listen up! If we haven't shipped your order yet, you can still cancel it by sending an email to email@example.com. No sweat! Just make sure to give us your name and order number so we can handle things easily. And if you'd prefer to hit us up via your initial order confirmation email to request cancellation, feel free to do that instead. We're all about that flexibility! Oh, and if you want to switch up your item with a different color, size, or design, we've got you covered. Just give us a heads up!
How do I contact customer support?
Got something to say? We're here, round the clock. Just shoot us a message at firstname.lastname@example.org and brace yourself for a rapid response. We're all about supporting our fam, no messing around.
Where do you ship from?
Ratchet Decals is all about that Cali love, shipping out from the one and only Jurupa Valley, California. You know, where the sun shines brighter and the vibes are next level.